Shipping & Returns

How your order gets to you, and how returns & exchanges work.

Thank you for supporting Holy Rollers. Every order helps fuel the movement! Here's what you can expect when your order is on its way.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
  • Orders placed on weekends or holidays are processed the next business day.

Shipping Times & Rates

  • Shipping rates are calculated at checkout based on your location and the items in your cart.
  • Estimated delivery within the United States is 3–7 business days after your order ships, depending on the destination and carrier.
  • Delivery times are estimates and are not guaranteed. Carrier delays, weather, and high-volume periods may affect arrival.

Made-to-Order & Specialty Items

Certain items, including our neon signs and other custom or made-to-order pieces, are produced specifically for you and may require additional production time before shipping. Estimated production times are noted on the product page.

Returns & Exchanges

We want you to love what you ordered. If something isn't right, we're here to help.

  • You may request a return or exchange within 30 days of delivery.
  • Items must be unworn, unwashed, and in their original condition with any tags still attached.
  • To start a return or exchange, email us at pennyewestbrook@gmail.com with your order number and the item(s) involved.
  • Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

Need a different size or color? Start an exchange using the email above and we'll help you get the right fit.

Non-Returnable Items

For health and safety, and because they are made just for you, the following are final sale and cannot be returned or exchanged unless they arrive damaged or defective: neon signs and other custom or made-to-order items, gift cards, and clearance items.

Damaged or Defective Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at pennyewestbrook@gmail.com with your order number and photos of the issue. We'll make it right.

Questions?

Reach out any time at pennyewestbrook@gmail.com and our team will be glad to help.